Legal
Privacy Notice
Effective date: December 26, 2025
What We Collect
- Account data (name, email, clinic details) to create and manage your workspace.
- Telephony data (call metadata, recordings/transcripts when enabled) to deliver call handling and analytics.
- Usage and device data (logs, diagnostics, IP, browser) to secure and improve the service.
How We Use Data
- Provide AI call answering, scheduling, and messaging services for your clinic.
- Maintain security, prevent abuse, and troubleshoot reliability issues.
- Improve product quality (e.g., model prompts, detection) without using your PHI to train shared models.
Sharing & Vendors
- Telephony and AI vendors (e.g., Twilio, Deepgram, Supabase) under Business Associate Agreements where applicable.
- Analytics and error monitoring providers limited to operational data, not PHI where feasible.
- We do not sell or rent your data to third parties.
HIPAA & Security
- Encryption in transit and at rest for call media, transcripts, and account data.
- Role-based access controls; restrict PHI access to authorized clinic staff.
- Configurable retention; request deletion of recordings/transcripts where legally permissible.
Retention
- Account data is retained while your subscription is active and as required by law.
- Call recordings/transcripts are retained only as needed for service delivery and can be deleted upon request, subject to legal obligations.
Your Choices
- Request access, correction, or deletion of your data (subject to legal/contractual limits).
- Disable call recording or transcript storage in your account if you prefer to minimize retained PHI.
- Opt out of non-essential communications by using unsubscribe links or contacting support.
Children
- The service is intended for use by dental practices and their staff, not by children under 13.
International Transfers
- Data may be processed in the United States. By using the service, you consent to cross-border processing as applicable.
Changes
- We may update this Privacy Notice to reflect operational, legal, or regulatory changes. Material updates will be shared via the dashboard or email.
Contact
- Privacy questions or requests: founder@dentsignal.me or (904) 867-9643.